Process Analysis Workbook for Government: How to Achieve More with Less

Process Analysis Workbook for Government: How to Achieve More with Less

Kirja kertoo, kuinka tunnistetaan ja eliminoidaan virheitä ja hukkia hallintoprosesseissa ja miten käytetään hyväksi mahdollisimman tarkasti raaka-aineet. Kaavio, lomakkeet ja muut havainnollistamiskeinot auttavat sisäistämään materiaalin ja tekemään siitä heti käyttökelpoisen.

Contents:

  • Life in the Public Eye
  • Cornerstone Principles
  • Customer Focus
  • How to Get Started
  • The Seven-Step Approach to Total Quality
  • Implementation
  • Follow Up
  • The Work Distribution Sheet
  • Distraction Reduction
  • Start Today
  • Tool Utilization Matrix

Kirjoittaja: Bruno, Gerard
Sivuja: 219
Julkaistu: 1995


Use the proven tools and techniques found in this book to improve customer satisfaction and maximize the use of resources that presently exist in your organization. Author Gerard Bruno reveals how you can improve quality in your federal, state, local, or service organization by eliminating waste from existing work flows. The techniques detailed in this user friendly workbook yield real, timely, and motivating results.Benefits:Better understand customer requirements.Understand key quality implementation issues in a government environment.Find root causes of problems that contribute to inefficiency and customer dissatisfaction.Link process improvement efforts with customer satisfaction and your organization's strategic objectives.Includes charts, graphs, and 3 appendices!

  
12.50 EUR
25.00 EUR13.75 EUR (alv 10.00 %)
Process Analysis Workbook for Government: How to Achieve More with Less

Tuotekoodi: 206
Varastossa: 1